Who are we?
We run the screening, verification, and fulfillment logistics for high-volume promos so your brand stays loved—and your inventory lands with real customers.
Value pillars
Minimize Abuse
We screen every request for duplicates and “household” farms using fuzzy matches across name, email, phone, and address (including unit and PO box variants). Velocity, device, and geography checks spot scripted sign-ups. When needed, we trigger light verification (e.g., bank-descriptor code or quick ID). The result: inventory goes to real people—not bots or repeat freeloader accounts.
Maximize Conversion
Our scoring favors high-intent segments—known buyers, engaged emails, clean addresses, and regions that convert—while throttling low-intent traffic. You can reserve inventory for priority audiences, cap per-SKU redemptions, and A/B test rules. Ship the right offer to the right households and turn samples into first-time purchases.
Protect your brand
We handle the tough messages from a neutral desk with clear program terms, simple appeal steps, and fast responses. Consistent reasons, audit trails, and privacy safeguards to reduce confusion and public backlash. Your brand sends the “wins” and thank-yous; we shoulder the eligibility checks so your reputation—and sender score—stay strong.
Intake & Deduping – Import requests or connect your form. We normalize data (name, email, phone, address) and detect duplicates across households and devices.
Screen & Score – Signals include: AVS/zip-match, descriptor code verification, device & velocity flags, prior participation, region rules, and your custom eligibility logic.
Verify (when needed) – Lightweight, brand-safe checks from a neutral domain (e.g., code from bank descriptor or simple ID/address confirmation). Appeals supported.
Fulfill & Track – With your inventory, we fulfill using address validation, batch labels, optional weight matching.
Report & Learn – Approvals/denials, reasons, conversion outcomes, abuse patterns, and exportable audit trails for finance, legal, and marketing.
Features (what you get)
Eligibility Rules: one-per-person/household, geo & age rules, prior-customer logic, SKU caps.
Fraud Controls: duplicates by address/email/phone, velocity & device patterns, AVS tiers, descriptor-code verification, optional 3-D Secure signals, manual review queue.
Neutral Comms: dedicated sender domain (fulfillmentdesk.com) with SPF/DKIM/DMARC, deliverable templates for approvals/denials/appeals.
Fulfillment Ops: USPS/UPS/FedEx label batches, CASS/DPV address validation, package weight reconciliation, scan events, and optional pack video logs.
Evidence Packs: consolidated proof (request details, verification steps, tracking/scan/weight) for disputes or insurer claims.
Privacy & Compliance: opt-out links, data-retention controls, CCPA/GDPR requests honored.
Why a neutral desk?
Some messages (eligibility checks, denials) can sour brand sentiment. We handle the tough notes from a neutral program desk, while your main brand sends the fun stuff (wins, thank-yous, nurture). You keep trust—and your sender reputation stays clean.
Who we serve
Consumer brands, DTC shops, and marketplaces running: free-sample drops, “try-before-you-buy,” limited promos, rebate redemptions, and high-demand launches.
FAQs
Are you the seller of record?
No. We’re the program administrator and fulfillment desk. You remain the brand/merchant.
Can you use our domain for emails?
Yes. We can send from your subdomain—or from fulfillmentdesk.com if you prefer separation.
International?
Yes, with program-specific rules (customs, VAT, carriers). We’ll scope it with you.
What tools do you integrate with?
CSV/flat files, webhooks, and typical e-commerce stacks (WooCommerce/Shopify), plus shipping APIs.
What about data privacy?
We use data only to operate your program, honor removal requests, and never sell personal data.
Run a 2-week pilot
We’ll screen one live promo, ship a test batch, and deliver a post-mortem with abuse rates, cost per fulfilled unit, and conversion impact.
Contact: hello@fulfillmentdesk.com